excited that you um have have come to see our session today before we get

started just a couple of housekeeping items we encourage our attendees to ask questions so please be attentive and ask questions the more you ask questions the more our speakers have the opportunity to respond to what is top of mind for you and the questions that you might have we will moderate those questions um so they'll they will show up to the audience as we publish them however if they want if you want them answered privately you can just kind of denote that in your chat and we'll just respond to you one-on-one also this webcast will be recorded so we'll post it at the same blog link that you had for when you joined this session okay so now how to engage in the q a panel if you've been in a microsoft teams live event you've probably seen this before but if not just in case up in the top right hand corner there is a little box with a question mark on it for asking questions if you click that it will open up the q and a panel and this is where you can type your questions and see the responses that um my team and we have we have a couple of other folks back here josh and vasu who will be responding to these um so please go ahead and um ask questions in the meantime we'd love for you to give a shout out of either who you are what company you represent or what country you're joining us from today we um have had a denmark in germany before um also lots of different states around the us so please go ahead and start using the q a now we've got australia and italy so far so awesome sorry minnesota good representation there so on to the presentation today we have michael hobbs um one of our senior technology specialists from microsoft here to talk about healthcare device manufacturing and inventory management we're so excited to have you today michael oh my pleasure and thank you thank you for the uh the opportunity here to uh to share with the uh the folks of um our solution that we've created in terms of the focus on medical device suppliers and how they can manage their inventory so a little bit about me my name is michael hobbs i've been doing healthcare supply chain work for the last 30 years actually started off as a cath lab technologist so i'm a i'm a clinician by trade um you know spent the last seven years uh helping um a large erp launch their into the cloud and have been here at microsoft microsoft brought me on board really to help them build out and create supply chain uh business applications for both the provider and them and the medical device manufacturer so today we're just going to focus on the device manufacturer uh in terms of managing their inventory so we know uh from the medical device manufacturer there's a challenge today for them to manage their inventory once it's inside of the hospital or once it's in the trunk of their representatives as well so when we talk about these type of devices we're talking about things uh that could be like pacemakers defibrillators heart valves um so it's not only the single use devices but it also might be mobile devices so in this in this case study this use case uh this is an actual uh devices that the supplier was trying to manage and they lacked visibility it was all being done manually and they really didn't have a utilization of any of supply chain methodologies like fifo or fifo or even the ability to do min max planning or demand planning and so i won't say for all medical device manufacturers um but for the majority of the device manufacturers today once the product leaves their warehouse their challenge to see inside of what's inside of their rep's trunk or what's inside of the hospital or if the product has even been utilized right um and so they're challenged to see that and so what we focused on and we know there's a market demand uh there's there's competitors out in the marketplace that have solutions that actually require an outsourcing for the medical device manufacturers to do that we also know that there's an roi so these are the typical buckets in terms of the opportunities um in terms of the opportunities that we see within the marketplace that absolutely a lot of our medical device manufacturers have products that are expiring either in the trunk or in the hospital because they're not able to track by lot serial number and expiration or they may have excess inventory of what's in the sales rep trunk or what's in the hospital because they don't have the ability to do anything like demand planning or mid max planning and we absolutely know there's freight expedition that occurs uh with the medical device manufacturers are having to overnight products overnight to get them into their rep or into the hospital in time for that next day surgery so so there's a significant roi and an impact uh in terms of helping the medical device manufacturer uh minimize their their cost and so what we've created here with microsoft is a biz application that's really focused on helping medical device manufacturers manage that the front end of our application is a crm so absolutely you know microsoft has a crm and so we've built that as the front end of the biz application but we also know the medical device manufacturer might be using sales for so we absolutely have the ability to use the microsoft crm but we absolutely understand that we may also need to be able to interface into uh other crms that are out in the marketplace as well uh so that's the front end and then underneath that what we've created is a solution now this first use case is really just focused on those single item um devices like a pacemaker a defibrillator or a heart valve and so in this use case um we've used uh an rfid scanner now this biz application is built on our partnership with hcl and so hcl brings in a a plethora of hardware technology from rfid to computer vision uh to bluetooth so and i'll show you that a little bit later about all the different applications or hardware that they bring but it's with that hardware that we can track the devices but then we wrap the hardware with the supply chain methodology so with the hardware what's wrapped around it is our power uh automate our power platform our power applications our power bi is wrapped around that and then we wrap around that technology as well all of the different supply chain methodologies so that could be anywhere from doing fifo to fifo to min max to supply demand planning so in this use case the medical device manufacturer using rfid could put the tag on when when the product is manufactured they're going to be able to track that as it goes to their warehouse and then they can actually track it as it goes out to their sales rep and the sales rep can scan those items into their trunk they can scan those items on consignment into the hospital the hospital then utilizes the product scans it out and then whatever products aren't utilized can go back into the consignment room or go back into the sales rep trunk and so with this use case what the medical device manufacturer now have the capability to do is using rfid they can go in and they can start tracking their products in the hospital looking for products that are about to expire so they could use first expire first out they could do min max planning they can do supply demand planning of what's going on inside the hospital and with rfid they're going to have that same capability to do that with the trunk stock as well so that's just using rfid remember uh there's multiple types of devices that can be utilized in this use case we're just focused on using rfid from that perspective the second use case is helping the medical device manufacturer to track their mobile devices so that could be a ventilators it could be lasers it could be either systems so for example if you had a medical device manufacturer that had lasers at uh anova healthcare within within virginia they would be able to see hey i've got five lasers that's in the nova fairfax i've got three on the third floor in room a i've got two on the second floor in room b and i've got four lasers that's in uh anova arlington so they would be able to see the precise location of where those mobile devices are within the hospital and that would give them visibility to do that and then again based on the use case right if we needed to use cellular or nebott we could do that if we needed to use rfid or bluetooth we could do that and again the same biz app is focused on using the hcl technology and then what's built around that is the power platform and what's built around that is the supply chain methodology so it's all built into one single platform so earlier this year we actually launched a biz app focused on implant management just for the hospital because we know within the industry this is a challenge that both the medical device manufacturer face and it's also a challenge for the provider so in january we launched a very similar biz app for the hospital and then just in march we've launched this biz app for the medical device manufacturer the great thing that you see here is on one single platform of the medical device manufacturer and the hospital are both on the same platform so the hospital would be able to share um their or cases that are coming up and the medical device manufacturer can share back hey yes we're able to meet that demand so it really gets rid of the it really provides full transparency for both the medical device manufacturer and for the hospital in terms of managing what's a very costly item for both of these entities within the healthcare marketplace so that's the platform that we've created um and and and that we have out and that we've launched into the marketplace one of the components of the biz application this is just an example not all but an example of all of not all i should say some of the hardware that hco has built into the biz application so rfid bluetooth computer vision so based on the use case right we would apply the appropriate tag and hardware for those items whether it be a single use item or whether it be a mobile device and then all of this is built on the cloud so you can see whether you know as the devices get scanned as they get read it all goes into one cloud and then from there all of that information is pushed into microsoft so that you can do your power bi your power apps your power automate you can do intelligent order management and you can do all of those different supply chain methodologies that i mentioned to you before so it's an omni-channel solution it's all built into the cloud one single platform and then you've got the supply chain methodologies that you can apply as well and so let's take a look at some of the use cases because i think it's i wanted to make sure that everyone understand um we understand there's a multitude of different use cases but i want to show you some use cases that we've already looked at and have addressed so for example this is a use case um where the supplier came to us and said hey we'd actually like to try to use computer vision and can you show us how computer vision could be utilized and so in this case what you're going to see these are interocular lenses that are in a cabinet that has been computer vision have been installed and so you're going to see this individual actually is going to go ahead and turn on and you can see the computer is reading everything within that cabinet right so it's tracking and it's it's monitoring all of the um metadata that's on those tags and then you could go in and you could do a search by lot by serial number by first expired first out and the computer is actually going to tell you hey based on the lot of serial number here's the right item that you should pick or based on this item is going to expire first here's the item that you pick and it would also alert you if you pick the raw knife okay so this was a use case that we put together uh for device manufacturer they wanted to track computer vision uh and wanted to create cabinets and so i just wanted to show that as one use case um that we've addressed and that's using computer vision remember the initial use case i showed you was rfid but with our solution we've got a multitude of different use cases that's one is using computer vision the next use case is where we had a device manufacturer that said hey we'd actually like to track our surgical devices firm which provides specialized medical kits to hospitals worldwide a major part of conor's job is to track and monitor these kits which are being lent to various hospitals and institutions however due to misaligned prioritization and erroneous manual processes it becomes extremely hard to track the kids once they leave the warehouse leading up to reduced productivity and unnecessary losses thus creating a need for a simple affordable solution which could save valuable resources for conor sperm hcl's iot works as specialized asset track and trace solution is an iot backed solution that streamlines the inventory management process and maintains complete round-the-clock visibility of assets amalgamates things data processes and people by providing services that deliver measurable outcomes for better analyses and forecasting hence realizing the potential to optimize about 30 to 40 percent in poorly utilized working capital for device manufacturers it leverages multiple sensors such as a gps sensor a gsm connectivity module a bed of infrared sensors a magnetic door sensor and 24 7 cloud connectivity to locate monitor and assess the kit from anywhere all data can be monitored via web-based dashboard which helps connor monitor every movement of the kit once it is taken off the shelf this solution records and analyzes the quantity category demand and so that's the use case that's a particular use case that we were presented with where they actually wanted us to create uh the the medical device tray itself but we absolutely have the ability to take an existing trade that you have and and again based on the use case determine what's the appropriate technology so i wanted to show you again just the flexibility of the solution that given the particular use case uh the solution itself will be able to adapt it's just understanding what the use case is and and then working to create the solution and wrapping the solution around that and so what we've done in in doing this we absolutely see moving forward what we'd like to be able to do and working with the medical device manufacturers is absolutely let's do a proof of concept right let's let's identify one product line you know they've got you've got various product lines let's take one product line and then do a proof of concept to demonstrate that based on that product line here's the appropriate use case and and show you how the solution would work so absolutely we would like to do a proof of concept uh as we work with the medical device manufacturers around this and so that's everything that i wanted to show you um i'll stop now and see if you have any questions so um one question mike that came through is talking about you know managing the asset if you're able to schedule it um as well uh it says if you can manage the asset can you schedule it as well for better asset scheduling or lab scheduling yeah so that so that's that next phase of the use case right is not only can you track the so in this case you know it could be a implantable or it could be a mobile device so not only can we track the location that next level is is about the readiness of that device as well so absolutely if that device has the capability to send a signal to the cloud then yes you you could go to that next level of monitoring uh the device as well and so that's something that we believe um within the healthcare industry that that's a need as well this initial use case is just burst on on tracking it the location but absolutely with the same application uh we would be able to say now if that's if that device can send a signal then we can absolutely monitor it uh and capture those signals as well awesome thank you i know we had uh just looking at the attendee account we had a number of people join you know once you got into the presentation and so i'm just wondering mike if you can speak a little bit to you know for those who join a little bit late like where do you recommend organizations start when they're being you know interested in a solution like this yeah certainly um and i'll and i'll actually go back just a little bit here um and and uh just to show from the beginning of the presentation so this is you know when we talk about for the medical device manufacturers you know especially around this um it may be the vp of operations it might be the vp of i.t might even be the vp of sales uh because when we're talking about the inventory it impacts all of those right all of those so uh that's where i would say you you start initially i i always like to say you know let's let's start with uh who you know best uh and and kind of build our way from there because at the end of the day we're going to need to be able to touch a multitude of um entities within the medical device manufacturer it won't just be one person making that decision and i'll just for those who joined late what we're talking about is helping and what we've created is a biz application um around helping the medical device manufacturer track their inventory within the hospital whether that would be in the trunk of their reps or in the hospital itself and we have the ability to do that for both the single use items whether it be pacemakers or defibrillators in this initial use case we're using rfid but as i showed you just here recently uh we could use bluetooth we could use computer vision um and and in partnership with hcl we've got a multitude of different types of tracking tags and devices that we could utilize uh so it's not only the technology but then we've wrapped the technology with the power platform power automate power bi robotics process automation and then we've wrapped it as well with our supply chain methodology so we can do that for single use items and give that a medical device manufacturer visibility into the hospital into the trunk and we could do it as well for the mobile devices that a medical device manufacturer might have as well and this is this is that this is that piece joshua that you you know in terms of not only tracking where the ventilators are but if those ventilators are giving off signals uh we could also connect those ventilators to the cloud and we can track the monitoring and the readiness of whether it's a ventilator or a laser or something like that that would be that next use case that we could extend into awesome that's perfect we've gotten a number of other questions here as well mike while you were responding to that one so um let me just start tackling them i guess in we'll do them in order um so the first one was uh does this solution produce reports like uh such as demand planning organizations to save money and time yeah absolutely so early on i kind of showed you that roi that exists where the roi in terms of ex products expiring in terms of excess inventory even in terms of the freight expedition that occurs with medical device manufacturers so absolutely there's an roi around that and then the key piece is what we've created in the in the solution itself is it's again it's not just you can track it but then the solution provides you that supply chain methodology so now the medical device manufacturer and the rep can start doing supply and demand forecast demand planning uh they can do min max planning uh they can do first expired first out so it brings them that supply chain methodology as well and that's and that's really part of the solution that's going to help them drive and reduce their overall supply costs that they're seeing their day so yes demand planning that's just built in it's part of the overall application awesome so the next question is um so talking about tracking systems in the field like how do you track uh systems in the field globally and understand what is being utilized out of the implant bank that you showed earlier i'm sorry josh what's the last part of your question how do you track systems in the field globally and understand what's utilized out of the implant bank yeah so so that's the beautiful piece of the overall so globally yes you have the ability again based on on the technology that we're using so cellular technology you could track uh if you're a medical device manufacturer you'd have the ability to track that device in if it was here in the us or if it was overseas in europe right so the technology excels expands globally there is no barrier or limitation in terms of where and in terms of how the technology works or where the technology can track from so it's absolutely globally i kind of gave the example within the hospital but you could track it across the united states um or you could track it even if uh the medical device manufacturer was over in europe and they had entities in europe and the united states is going to give you that global visibility and joshua what was the last part of that question um and understand what's utilized out of the implant bank so not yeah yeah so absolutely part of the solution itself and this and this is a valuable piece not only for the device manufacturer but for the hospital as well so part of that part of that is as that product gets utilized the nurse is just going to scan that product out and as the nurse scans that product out you now have visualization to say hey yes my product was utilized um so that's so that's that piece of the visibility of not only visibility is it in the hospital um is it in my rep's trunk but when the nurse scans it out you're gonna get visibility at least to see hey yes this product was used and this was the date that it was used at so so you will get that visibility i think personally uh the opportunity here for for both the medical device manufacturer and for the provider right is is the sharing and the transparency of that information so now that you know your product is getting utilized uh the hospital is going to take it and they're going to record it in their emr and things like that and so i think there's a possibility here where you can get a hospital and a medical device manufacturer utilizing our platform and sharing that level of information that the hospital could say hey you're working with me to manage my implants better as part of that you know i'll share with you some didactic information at least to show you hey the product was utilized and it was utilized in a patient that had this disease state right i think that's just an opportunity a partnership that our platform and the overall solution can help drive across the medical industry yeah thanks for that um switching gears a little bit you know another question that came through was how have you seen organizations address physical challenges like battery life and connectivity you know within a hospital for example yeah and and and and that's and i think i've got my friends on from hcl they're probably more of that's more of a technology question that they're available i'd like uh wade are you one is there someone else from hcl that could address that from a technology perspective um i can address it generally but i i would it's more of a detailed question that i'd like my partner to address with their own i don't i don't believe they're they're okay wait joined michael so if you're able to answer it generally um that would be great yeah so that's that's part of the and i'll take that question as a follow-up as well um but certainly part of understanding um the ability to track these devices is the battery life um and and and that's that's that piece as well where um if you're if you've got it connected to the cloud and that you know say it's a ventilator or it's a it's a laser system uh and you've got and you've got a battery there if that device can send signals right that's a signal that you can that you can capture from the cloud to see you know where is the battery life on that but it's key that that device has the ability the device the mobile device would have the ability to send the signal and it's got the internet capability to send the signal and then we have the ability to be able to read that signal to see hey the battery on this device is at half-life or it's at the quarter of a life but it's dependent on can that medical device send a signal that we would be able to capture in terms of the battery life and things like that gotcha okay um we still have a number of questions there uh definitely quite a few that have come through so you know another one is a little bit more general but can you speak a little bit to some of the challenges that you've had implementing this system you know we've talked a lot about what it can do but what are what are some of the gotchas challenges that type of thing well the exciting piece for us is this is new this is a new uh solution that we have just launched uh we launched it in for the provider uh for the hospital provider whether it be a hospital or an ambulatory surgical center we just launched it in january for the from the provider side and we've just launched this for the medical device manufacturer in march so it's it's a new application that we've created uh so we haven't gotten to the point where we've done implementations but we're just trying to get it out and make sure that everyone understands the new capability and the new solution that we've brought to the marketplace so haven't done implementations yet um so i can't speak to any you know lessons learned and things like that okay and that probably feeds into the next question which was asking you know how popular the computer vision solution is you know and they commented that the devices seem to be the same dimensions and so um and yeah and that now computer vision depends on who you know from a healthcare perspective um that's that's a new technology that that typically what we've seen it's used outside of healthcare um used in the automotive industry or in the retail industry so if you go into any retail store today they're using computer vision and that's part of the innovation that we brought into the solution is we're looking to say what can be utilized what can we bring in uh that's different that exists in healthcare today so for the most part for example um the rfid applications that exist today in healthcare require you to have a cabinet right you've got to buy their capital equipment but you can see what we've identified and what we've launched doesn't require you to buy a cabinet now the one use case that i showed you that device manufacturer wanted it in a cabinet and so we built computer vision into the cabinet because that was what they wanted was they wanted to have it in a cabinet so you don't have to have computer vision in the cabinet but for that one particular use case that i demonstrated to you that was what they wanted and so we built it into a cabinet uh we are finding absolutely across healthcare more and more organizations from both the device manufacturer and the provider are are interested in computer vision because it is an innovation and it's something that a lot of healthcare organizations uh have not had the opportunity to understand how that could be applicable in healthcare as well awesome okay so let's see i'm just working through some of these other questions here um this next one so another one so asking if there are any use cases with the led rfid tags um so so the one use case that i did show was just rfid i think i've got raj on raj can you speak to so so absolutely with rfid raj can you speak to any use cases that that that hcl has worked with in reference to rfid led tags as well um can can you hear me uh michael yes ross i can hear you yes yeah yeah i'll request lalit uh speak on this i don't know if he he's okay to speak he's on the technical team okay that's fine um but yeah but there are and and i think what we are open to understanding is again based on the use case what's the appropriate technology to utilize um with our hcl business partners we absolutely have rfid we absolutely have led and bluetooth there's a multitude of different uh hardware technologies that they bring as part of the solution it's just a matter of understanding what's the use case and then identifying what's the appropriate hardware technology that we would apply to that whether it be bluetooth or led or something like that okay yeah thanks mike thanks raj um so the next question so you mentioned inventory management and reordering logic the question is where is this logic defined and are there standard modules on the platform that handle various uh inventory management methodologies yeah absolutely so it's going to be defined as part of the supply chain module that's in the business application itself so that's where you can define uh your min max levels if you want to create min max levels uh so within the business application itself there is a supply chain module uh that you can define your min max levels there or you can also go in within that supply chain module and do demand planning demand forecasting and then you can also establish if you wanted to do a fifo first in first out or fifo first expired first out so the application itself has a supply chain module and that's where you would go in and and set up those types of methodologies and define the appropriate uh supply chain methodologies inside the platform cool okay yeah thanks for that mike so another question says with the reduction in nwc mentioned was this done by optimizing terms of systems or was it done by eliminating systems in the field that had dead stock that were unable to be utilized yeah so it was all it was it was absolutely all of that right so it was a combination of expired products of uh excess inventory inventory that just uh where they had excess inventory uh it was a combination of obsolete products so products that were just sitting on the shelf that weren't moving so when you looked at those buckets uh it was a combination of all of those different buckets along with um reducing uh expedition or having to overnight freight uh to the hospitals themselves so yeah the the roi comes in a multitude of different areas uh in the and the opportunities that we see exist go across all of those so there'll be some expired products there'll be some obsolete products uh and there'll be uh also excess inventory that's out there that you could move around and that excess inventory could be whether it's a single device a single-use device or it could be a mobile device where for example you now have visibility to see hey i've got 15 iv solutions i've got 15 ventilators in one hospital um but they're only utilizing 10 of them so now i can take the five that they're not utilizing and i can allocate those to other hospitals as well very helpful okay um getting towards the end of these questions but uh you know one came up asking if this could also be used for other devices such as infusion pumps or laptops or you know some of those other scenarios absolutely yes yes and and that's and that's especially on the mobile devices right so if you think about the mobile devices uh that are within our hospitals today uh we're talking ventilators we're talking iv pumps we're talking wound pumps right so the use cases just expand um beyond just this kind of initially but absolutely um from the mobile device perspective the ability to track items um can go across you know even if you're talking about wheelchairs and beds and things like that yes absolutely uh that's that's that's an expansion of the use case that's very simple and very easy to do and that's why the platform is built the way it is is to say hey depending on the use case we'll identify what's the appropriate hardware but everything else all of the supply chain methodologies and all of that is applicable so yes you can you could go beyond this simple use case that i showed you and track a multitude of mobile devices within a hospital yeah very helpful um the last question that i have and if others have questions feel free to keep them coming but um they they were just asking hey you keep referring to this this platform using kind of quotes um but what what is the name for it like what do we call it i don't know if that's so they can do research on their own or talk to their account team but is there is there a particular i guess name or something that uh that we refer to this inventory management solution yeah it's it's it's it's just simply the microsoft uh busy application uh for implant management right uh so you know we haven't you know we don't have a fancy marketing name but but you can certainly talk to any of your microsoft um executives account executives a sales executive and just mention to them you'd like to learn more about the microsoft biz application uh for implant and inventory management and whether you're a hospital provider or whether you're a device manufacturer uh that's what we call it the microsoft biz application uh for implant and inventory management okay awesome um and with that we have come to the end of all of the questions that i see so um i don't know if uh anybody else has any additional questions um shelly i don't know if you want to to wrap or wind it down and talk about kind of where we go from here yeah sure so michael um and raj thanks so much for joining us today i mean any kind of last minute comments on um on your part if not we would love to take a minute to promote our next sessions and thank all of our attendees for coming yeah i i would just want to say uh shelley and to those who are attending um you know this is new innovation um that microsoft has focused in on for healthcare supply chain and a lot of organizations know us for other things that we have done we have looked at uh where we've had success outside of healthcare and things like the automotive industry the retail industry the manufacturing industry and have really you know the creation of this has really come about with some of our existing customers both hospitals and manufacturers in the medical device industry that has come to microsoft and said hey can you tell us what you're doing in other industries right what what innovations does microsoft is utilizing in other industries to help them resolve their supply chain challenges and and that's what we've done is we we've we've been asked to help other organizations that are current microsoft customers and and and with that we've created these business applications that are focused on helping both the hospital and the device manufacturer to better manage their inventory their implantable inventory or their mobile devices and so we we see this as kind of our first exciting step in healthcare supply chain uh and we're excited about the innovation that we're bringing into healthcare supply chain and and really look forward to uh continue to build and continue to help both the healthcare provider and the device manufacturer in this challenging time of supply chain disruptions that occur today so that's all i have shelly awesome michael we're so excited about these innovations and look forward to them maturing and as they start solving problems it's going to be really exciting for the industry so thank you so much for that so for the rest of you who have um stuck on with us to the end we're so excited that you're here um just a little shout out um on april 27th that will be our next session i want to say that is in two weeks um or possibly yes two weeks um from today we are going to have um some guest speakers from intermountain healthcare and from nuance um talking around optimization documentation in the ehr with ambient ai we're really really excited for this session i have posted two links in the chat uh the first link is if you would like to receive invites for the april 27th or may 11th session that we are going to talk about using ai to reduce and prevent collaborate in the hospital um please go ahead and fill out that form it's just putting in your email there so we can send you the invites for these upcoming sessions and then the final link that i posted is actually the blog post and announcement for the optimizing documentation in the ehr with ambient ai and i will just give you a little teaser of that here we have some really great speakers you can see here um jared um craig tyler and michael i'm different cmio cio and chief health information officer from intermountain healthcare and from some of their new acquired entities so we're really excited to have them on our knox session and hope that you will join us so with that um be sure to check our blog posts for the recording and um deck from the session today and we hope to see you again in two weeks thanks so much thanks all thank you Videolytics Tools Compare SUMMARY